Return & Refund Policy

At LUMA, all purchases are considered final sale.

We do not accept returns, exchanges, cancellations, or refunds once an order has been placed or delivered. Because our products are thrifted and often available as one-of-a-kind pieces, we encourage customers to carefully review the product photos, description, size, measurements, condition, and other available details before placing an order.

No Returns or Refunds

All items purchased from LUMA are sold on a final-sale basis. We do not accept returns or provide refunds for:

• Change of mind

• Incorrect size selection

• Incorrect color or style preference

• Items that do not fit as expected

• Personal preference or dissatisfaction after purchase

• Failure to review product measurements or description before ordering

• Sale or discounted items

• Any other reason that is not covered under our damaged, defective, or incorrect-item policy below

Thrift & Pre-Owned Items

Our products may be pre-owned, vintage, or thrifted and may naturally show signs of previous use.

Any noticeable flaws, marks, imperfections, wear, or other condition details that we are aware of will be disclosed in the product description or shown in the product photographs whenever possible.

Minor imperfections that are consistent with the nature of thrifted or pre-owned clothing are not considered defects and are not eligible for return or refund.

We strongly recommend reviewing all product information and photographs carefully before purchasing.

Damaged, Defective, or Incorrect Items

We carefully inspect orders before dispatch. However, if you receive an item that is significantly damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

Contact us at lumapk4@gmail.com and include:

• Your order number

• Clear photographs of the item

• Clear photographs showing the issue

• Any other relevant information that may help us evaluate the issue

Each case will be reviewed individually.

If the issue is confirmed to have resulted from an error on our part, LUMA may offer an appropriate resolution at its discretion.

Items Received in the Wrong Condition

If you believe your order has arrived with an issue that was not disclosed in the product listing, please contact us immediately after receiving the order.

The item must remain in the condition in which it was received. Do not wash, alter, repair, wear, or otherwise modify the item before contacting us, as this may affect our ability to evaluate the issue.

Exchanges

LUMA does not offer exchanges.

Because many of our thrifted pieces are unique or one-of-a-kind, we cannot guarantee that the same item will be available for replacement.

Order Cancellations

Orders cannot be cancelled once they have been processed for dispatch.

If you need to make a change to your order, please contact us as soon as possible at lumapk4@gmail.com. We will try to assist where possible, but changes cannot be guaranteed after an order has been processed.

Refunds

LUMA does not provide refunds for standard returns or change-of-mind requests.

If we determine that an item qualifies for a refund due to an incorrect item, significant undisclosed defect, or another issue caused by LUMA, we will communicate the available resolution with you directly.

Before You Place Your Order

Because all LUMA purchases are final, please make sure you:

• Carefully check the product photos.

• Read the complete product description.

• Review the listed measurements and sizing information.

• Check the item's condition before purchasing.

• Contact us if you have any questions about an item before placing your order.

If you need clarification about a product, please contact us at lumapk4@gmail.com before completing your purchase.

Contact Us

If you have any questions regarding this policy or an issue with your order, please contact us:

Email: lumapk4@gmail.com

LUMA — All Sales Final